One-Click Cancellation Anytime
We believe in simple, respectful billing. You should never have to jump through hoops, make awkward phone calls, or chat with retention bots just to cancel a subscription.
You can cancel your Now & Beyond membership at any moment directly from your account. Navigate to Dashboard > Billing & Subscription and click Cancel Subscription. Your cancellation takes effect immediately for future billing cycles.
14-Day Initial Satisfaction Guarantee
If you are a first-time subscriber signing up for any paid membership tier (such as our Ark Guardian or Covenant tiers), we want you to test our dossier tools and regional network coverage with zero stress.
If you decide our service is not the right fit for your family, contact our support team within fourteen (14) days of your initial enrollment date at billing@nowandbeyondpetcare.com. We will refund 100% of your initial subscription fee back to your original payment method. No interrogation, no penalties.
Subscription Billing & Renewals
Following the initial 14-day window, subscriptions operate on regular monthly or annual cycles:
- Non-Refundable Active Terms: Once a regular recurring monthly or annual billing period has started, the subscription fee for that active cycle is non-refundable. We allocate server capacity, dispatch routing, and standby rescuer coverage based on active member numbers.
- Continued Access: If you cancel mid-cycle, you do not lose what you paid for. Your pet dossiers, emergency vault keys, and standby rescuer allocation remain fully operational until the final day of your paid cycle.
- No Prorated Partial Cycles: We do not issue partial or prorated refunds for unused days in a billing month or year.
Cryptocurrency Payments (NOWPayments)
For pet owners who prefer financial autonomy, we accept select cryptocurrencies via NOWPayments (including Bitcoin, Ethereum, USDT, and USDC). Due to the nature of distributed ledger networks:
Eligible refunds for crypto transactions (such as within the 14-day initial window) will be issued upon your request either as an account credit or via a crypto transfer. The refunded amount will match the exact USD value paid at the time of checkout, minus the actual blockchain network gas or miner fee required to execute the return transaction.
* Note: Because cryptocurrency market valuations fluctuate continuously, refunds are calculated based on the fixed fiat USD price of your subscription tier, not coin token volume.
Dedicated Emergency Vet Reserve Escrow
Some members choose to fund a dedicated Emergency Vet Reserve Escrow to cover medications, specialized food, or emergency clinical care for their pet during a post-event deployment.
Emergency Vet Reserve deposits are not company revenue and are never treated as platform fees. These funds remain your private legal property held in segregated custodial accounts.
If you ever close your account or choose to withdraw your emergency veterinary reserve, any unspent funds will be returned to you in full (100%) within ten (10) business days of your written request. We never take a deduction or penalty from your animal's medical reserve.
Processing Timelines & Billing Support
Approved refund requests are submitted to our payment processors immediately:
3 to 5 business days
Depending on your issuing bank's settlement schedule.
24 to 48 hours
Subject to standard blockchain block confirmations.
Billing & Refund Inquiries
To request your 14-day refund, inquire about escrow balances, or update billing preferences:
Email: billing@nowandbeyondpetcare.com
Now & Beyond Pet Care • Member Accounts & Escrow Division