1. Overview and Operational Scope
Now & Beyond Pet Care ("we," "our," or "the platform") operates a private contingency care registry, emergency pet dossier vault, and caretaker coordination network based in the Republic of Seychelles.
This Privacy Policy explains what information we gather when you visit our website, register an account, set up an Ark pet dossier, or participate in our volunteer network. It also explains our strict security measures, advertising policies, and your legal rights under international data protection laws.
We never sell, rent, or trade your personal data. Your contact details, home location, and pet emergency files exist solely to keep your companion animals safe, fed, and sheltered.
2. Personal Data We Collect
We collect only the information necessary to maintain your account and carry out pet contingency dispatch:
Account & Owner Profile
Your full name, email address, phone number, billing address, and account login credentials managed through encrypted authentication.
Ark Pet Dossiers
Pet names, species, dietary schedules, medical notes, veterinarian records, vaccination certificates, temperament guidelines, and comfort items.
Emergency Access Records
Physical property address, designated local keyholder contact information, and optional exterior property notes (e.g. side gate latch instructions).
Rescuer Registry Data
For volunteers: real names, verified email, mobile phone, regional zip code coverage, and animal handling experience.
Payment transactions are processed directly by PCI-DSS certified payment processors (Stripe or Authorize.Net). We do not store raw credit card numbers or banking passwords on our servers.
3. The Two-Sided Privacy Shield
Unlike public directories or social platforms, Now & Beyond operates an asymmetrical security shield designed to protect pet owners and secular caretakers equally:
Owner Confidentiality During Standard Operations
Your home address, building lockbox details, and spare key contacts are encrypted at rest with AES-256 encryption. Volunteer caretakers and administrative personnel cannot view your address or home access notes during regular day-to-day operations. Rescuers only see aggregated regional demand (such as "City / Postal District").
Rescuer Identity Protection
Secular rescuers remain strictly anonymous to platform users to prevent unwanted solicitation, theological debate, or harassment. Caregivers volunteer their time for animal welfare, and their personal profiles are never published publicly.
Time-Limited Emergency Dispatch
Owner address and keyholder data are only decrypted and made accessible to an assigned rescuer when an emergency trigger is validated. Access is provisioned via an encrypted, temporary URL token format (/care/[token]) that automatically expires after rescue completion.
4. Third-Party Advertising & Google AdSense Disclosures
To support free memberships for pet owners in need (such as our Remnant Watch tier), we partner with third-party advertising networks, including Google AdSense, to display advertisements on public pages of this website.
Mandatory Advertising Disclosures:
- Third-Party Cookies: Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other sites across the Internet.
- Personalized Ads: Google's use of advertising cookies enables it and its network partners to serve ads to our visitors based on their visits to our site and other destinations on the web.
- Opt-Out Transparency: You have the right to decline or opt out of personalized advertising at any time. Opting out will not eliminate ads; instead, the ads shown to you will be generic rather than tailored to your browsing history.
How to Opt Out of Personalized Advertising
You can manage or disable interest-based advertising directly through any of the following independent consumer opt-out portals:
Google Ads Settings
Manage your Google account ad profile
AboutAds / DAA Opt-Out
Digital Advertising Alliance consumer portal
NAI Opt-Out Tool
Network Advertising Initiative opt-out
Your Online Choices (EDAA)
European Interactive Digital Advertising Alliance
For detailed information about cookie classification and technical management, please read our dedicated Cookie Policy.
5. Children's Online Privacy Protection (COPPA Compliance)
Now & Beyond Pet Care is designed exclusively for adult pet owners and legally recognized adults aged 18 or older.
We do not knowingly collect, request, or maintain personal information from individuals under the age of 13 in accordance with the United States Children's Online Privacy Protection Act (COPPA), the UK Age Appropriate Design Code, and equivalent international standards.
If we discover that an individual under 13 has submitted personal records or registered an account, we will permanently purge the associated records from our servers immediately. Parents or guardians who believe a child has submitted data should contact us at privacy@nowandbeyondpetcare.com.
6. Your Privacy Rights (GDPR, CCPA/CPRA & Seychelles Data Protection)
Regardless of your country of residence, we provide unified privacy rights across our global platform, meeting the standards of the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act as amended by CPRA, and the Seychelles Data Protection Act 2023:
Right of Access & Portability: You can export a full copy of your Ark Pet Dossier, medical uploads, and account history in structured digital format at any time directly from your dashboard.
Right to Correction: You can edit and update keyholder numbers, medication schedules, and exterior notes anytime via your account settings.
Right to Erasure ("Right to be Forgotten"): When you close your account, we delete all pet dossiers, emergency contact records, and home access notes within 30 days, retaining only financial transaction receipts required by tax law.
Right to Non-Discrimination: We never charge different prices, restrict service tiers, or degrade performance if you exercise your lawful privacy rights or opt out of advertising cookies.
7. Storage, Retention, and Security
We protect personal data using industry-standard defenses:
- End-to-end transport layer encryption (TLS 1.3) for all web traffic.
- AES-256 database-level encryption for addresses, lockbox instructions, and veterinarian records.
- Row-level security policies enforced by Supabase preventing cross-account access.
- Routine automated database backups with cryptographic integrity verification.
Data is retained for as long as your membership is active. If your account is cancelled or remains inactive for more than 24 consecutive months on the free tier, we notify you before scheduling pet records for archive or deletion.
8. Contact Information & Data Controller
If you have questions regarding this Privacy Policy, wish to exercise your data protection rights, or need assistance with your personal records, please reach out to our legal team:
Now & Beyond Pet Care
Attn: Data Protection Officer
Email: privacy@nowandbeyondpetcare.com
Jurisdiction: Mahé, Republic of Seychelles